Frequently Asked Questions

Our organization is based outside of the EU. Should we still comply?

In multi-channel System can be connect with multiple channels, e.g. Facebook, Messenger, Instagram, Viber, Telegram, Web and Mobile SDK, etcWith a omni-channel system can identify the same user available in multiple channels and can provide seamless experience in multiple channels.

How can I make a single intent for multi language response?

Use the same intent and similar conversation design for multiple languages and channels without creating another intent. Create an intent from our flow group options then you just need to select channels & language. That's it!

Should we sign the Data Processing Agreement or our clients instead?

The contract must be signed with the organization that, as the Data Controller, effectively agreed to the Terms of Service with Mevrik.

What would happen if we don’t satisfy GDPR criteria?

GDPR violations are punishable by fines of up to 4% of annual global revenue or €20 million (whichever is greater).

What is controlled by the GDPR?

The GDPR governs the collection, storage, transfer, and use of a data subject's personal information throughout the European Union. The GDPR specifies how you should manage and store any private data you collect, giving data subjects more rights and control over their data.

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