Engage Your Customers in Real-time with AI Assist

Mevrik Unified & AI-Assist LiveChat give your  agents to perform with faster & ease from one inbox.

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Social channels like messenger, website, instagram, viber, whatsapp, telegram

What & Why Mevrik Live-chat?

Mevrik Live-chat is an online customer-supporting tool that enables your website or social media visitors to chat in real time. You can connect all different channels like Messenger, WhatsApp, Viber, Telegram, etc, and manage in one place.

Unified & Supercharged Engagement with Human Touch

Unified and AI Assist LiveChat tool delights your customers and fuels your sales.

Convert

Delights your customers with blazing-fast responses by AI Assist and acquire more customer

Engage

Engage your customers across every touchpoint and creates a unified experience on every customer journey.

Support

Provide personalized support to your customer with the help of an AI-based Omni-Channel facility and keep your customers loyal to your brand.

Unified and Powerful, all-in-one customer service tool

Create a unique customer experience by AI-Assist.

Give your agents to perform faster with ease

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Manage and respond to any channel & multi-business from one place

Unify your customer messaging channels and Track, Prioritize, and respond from all in one agent workspace to across all digital channels

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Chat History & Interaction logs

Give BOT or Human Agent  conversation history & actions to your agents for resolve the issues faster with ease

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Integrated Apps & Team Chat

Connect Any App e.g. Shopify, WooCommerce, etc. to manage orders from Livechat. Team Chat gives your agents to communicate about unknown issues.

Save time

Grow Your Business By Operational Savings with Mevrik AI

Re-solve any tickets faster than any other solution with Mevrik Agent assistance. Understand what customer needs, behavior & topics based on that Mevrik will assign the customer to the right agents with customer activity & history

Benefits Mevrik Live-chat:

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    Intelligent Chat Routing

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    Customer Behavior & Topic Identify

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    Intelligent Agent Assistance

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Keep your business on track

Drive strategic decision-making across the business with rich data, and dashboards with end-to-end analytics.

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    Manage a uniform view of your customer

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    Business Performance & All actionable insights

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    Depth Agent Analytics

An ecosystem of integrations

One-click integrations with your existing stack. No change management needed.

Source Channels
Shopify
Magento
Google Business
Klaviyo
Wordpress
Hubspot
Salesforce
Mailchimp
Slack
Google Analytics
IFTTT
Zapier
And many more
Collaboration Tools

And it’s full of delightful details…

To help you in enjoying the ride and shipping something cheerful!

Multi & Omni Channel Capabilities

Intelligent Chat Routing

Auto Customer Segmentation

Sentiment & Topic Indentification

Canned Message & Knowledgebase

E-commerce Integration

Team chat

Internal notes

Insight & Analytics

Interaction Logs

SDK Chat & Video

Priority CRM

Agent assists

And More...

Frequently Asked Questions

What is Multi & Omni-Channel?

In multi-channel System can be connect with multiple channels, e.g. Facebook, Messenger, Instagram, Viber, Telegram, Web and Mobile SDK, etcWith a omni-channel system can identify the same user available in multiple channels and can provide seamless experience in multiple channels.

How can I make a single intent for multi language response?

Use the same intent and similar conversation design for multiple languages and channels without creating another intent. Create an intent from our flow group options then you just need to select channels & language. That's it!

How can I build a BOT without coding knowledge?

You don’t need any coding skills to get started. It’s simple to create different logic blocks/flows and link them to respective triggers with a visual builder for a response. mevrik offers great own plugins e.g. human take-over, a pre-Trained Domain Specific NLP/NLU engine to understand complex queries and entities.

What is Conversation Handover?

Conversation handover occurs when a request made by a user is out of the scope of the chatbot’s designated use case or requires more nuanced human care. When this happens, the chatbot then offers the user the option to be forwarded to a human agent, who can then seize the conversation and assist the customer manually.All this takes place without the user ever needing to change channels.

How can I connect my shopify store to Mevrik?

Connect your Shopify store to Mevrik in just a few clicks. Our new Shopify onboarding process for new users lets you connect your Shopify store. Just install the Shopify app from Mevrik Store then import & sync.

Explore How Mevrik Can  Grow Your Business

Ready to thrive customer experience, increase sales & support?

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