Mevrik Unified & AI-Assist LiveChat give your agents to perform with faster & ease from one inbox.
Respond to your incoming queries with smart and contextual AI Assist and retain your loyal customers.
Personalise customer support with the help of an AI-based Omni-Channel Inbox and keep them loving your brand.
Create an unique customer experience with AI-Assist.
Unify your customer messaging channels. Track, prioritise, and respond from an all-in-one agent workspace across all digital channels.
Give BOT or human agents conversation history & actions to your agents to resolve the issues faster and with ease.
Connect any app, e.g., Shopify, WooCommerce, etc., to manage orders from Live Chat. Team Chat gives your agents ways to communicate about unknown issues.
Resolve any tickets faster than any other solution with Mevrik Agent assistance. Understand the customer's needs, behaviour, & topics. Based on that, Mevrik will assign the customer to the right agents with customer activity & history.
Drive strategic decision-making across the business with rich data and dashboards with end-to-end analytics.
One-click integrations with your existing stack. No change of management needed.
One-click integrations with your existing stack. No change management needed.
To help you in enjoying the ride and shipping something cheerful!
Multi-channel system can be connected with multiple channels, e.g. Facebook, Messenger, Instagram, Viber, Telegram, Web and Mobile SDK, etc. An omni-channel system can identify the same user available in multiple channels and can provide seamless experience.
Use the same intent and similar conversation design for multiple languages and channels without creating another intent. Create an intent from our flow group options, then you just need to select channels and language. That's it!
You don’t need any coding skills to get started. It’s simple to create different logic blocks/flows and link them to respective triggers with a visual builder for a response. mevrik offers great own plugins e.g. human take-over, a pre-Trained Domain Specific NLP/NLU engine to understand complex queries and entities.
Conversation handover occurs when a request made by a user is out of the scope of the chatbot’s designated use case or requires more nuanced human care. When this happens, the chatbot then offers the user the option to be forwarded to a human agent, who can then seize the conversation and assist the customer manually.All this takes place without the user ever needing to change channels.
Connect your Shopify store to Mevrik in just a few clicks. Our new Shopify onboarding process for new users lets you connect your Shopify store. Just install the Shopify app from Mevrik Store then import & sync.
Ready to thrive customer experience, increase sales & support?